FAQ
1. What do I need to rent a car?
2. How old do I need to be to rent?
All you need is a valid driver’s licence and a major credit card in your name. Please note that prepaid and gift cards can’t be used for the rental.
Our minimum rental age is 23. Guests aged 21–23 are also welcome — you’ll just need your own full insurance coverage and a few additional rental terms. Please feel free to contact us before booking, and we’ll be happy to help arrange it.
3. Can I use a debit card?
4. How much is the security deposit?
Yes, for the rental itself. For the security deposit at pick-up, we’ll just need a major credit card.
We’ll place a temporary hold on your card at pick-up to cover the rental and a security amount. Once you return the car in good condition, the hold will be automatically released after a few business days.
5. Can I add an additional driver?
6. Can I cancel or change my reservation?
Yes. Additional drivers must be present at pick-up with a valid licence, be added to the rental agreement, and pay a daily additional-driver fee. Only drivers listed on the agreement are covered by insurance — anyone else driving the car is not covered.
Pay Later reservations can be cancelled or changed free of charge up to pick-up time. Pay Now (prepaid) reservations can be cancelled free up to 24 hours before pick-up; after that, a one-day charge may apply. If you don’t show up, a no-show fee may apply.
7. What is the fuel policy?
8. Is mileage unlimited?
Please return the car with a full tank, just as you received it. If it isn’t full when you return it, we’ll be happy to refuel it for you at the pump rate plus a small service fee.
Each rental day includes 200 km. Any extra kilometres are charged at a per-kilometre rate, which varies by vehicle type — we’ll be happy to confirm the rate for your vehicle at booking.
9. Can I return the car to a different location?
10. Do I need insurance?
Yes, one-way rentals are available between participating locations. A one-way fee applies and is shown at booking.
Basic third-party liability is included. You can rely on your own auto insurance or credit-card coverage where it applies, or add Collision Damage Waiver and other protection at the counter.
11. What if I return the car late, or want to extend?
12. What do I do in an accident or breakdown?
Rentals are charged in 24-hour periods with a short grace period, then late charges apply. To extend, call before your return time; extensions depend on availability.
Please stay safe first, and call emergency services if anyone is hurt. Then you can call the roadside assistance number we provide, and take photos if it’s safe to do so. If another vehicle is involved, please exchange licence and insurance information with the other driver.